Refund and Returns Policy

At Innometro, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a refund or exchange within 30 days of the purchase date. Please read our refund and returns policy carefully to ensure that you understand our terms and conditions.

Refund Policy If you are not satisfied with your purchase, we offer a full refund of the purchase price, excluding shipping and handling charges, within 30 days of the purchase date. To be eligible for a refund, the product must be returned in its original condition and packaging, with all accessories and manuals included.

To request a refund, please contact our customer service department at [email protected]. We will provide you with instructions on how to return the product and issue a refund once we receive the product.

Return Policy If you receive a defective or damaged product, or if you receive the wrong product, we will provide you with a replacement product or a full refund, including shipping and handling charges. Please contact our customer service department at [email protected] within 30 days of the purchase date to request a return or exchange.

To be eligible for a return or exchange, the product must be returned in its original condition and packaging, with all accessories and manuals included. We will provide you with instructions on how to return the product and issue a refund or exchange once we receive the product.

Non-Returnable Items Certain items cannot be returned or exchanged, including downloadable software, personalized products, and gift cards. These items are clearly marked as non-returnable on our website.

Cancellation Policy If you wish to cancel your order, please contact our customer service department at [email protected] as soon as possible. We will do our best to cancel your order before it ships. If your order has already shipped, you may be eligible for a refund or exchange, subject to our refund and return policy.

Contact Us If you have any questions or concerns about our refund and returns policy, please contact us at [email protected].

Effective Date This Refund and Returns Policy is effective as of February 22, 2023.